Travelodge Offers Woman £30 Refund After Staff Gave Sex Attacker A Key To Her Room

Budget hotel chain Travelodge is catching flak today after offering a £30 refund to a woman who was sexually assaulted in her room at the Maidenhead branch.

Kyran Smith, 29, gained access to the victim’s room in December 2022 after falsely telling reception staff he was her boyfriend.

Despite the woman being a lone guest, staff reportedly gave Smith her room number and a duplicate key card.

 Smith entered the room in the early hours while the victim was asleep and sexually assaulted her.

Following the incident, Travelodge offered the woman a £30 refund, which she described as “very insulting”.

Amazingly, Travelodge are trying to act like their staff did nothing wrong; insisting employees adhered to proper security protocols and that Smith had satisfied security checks by knowing her name. However, they did acknowledge that the £30 refund offer was ‘inappropriate’, so that’s nice.

The victim, now in her 30s, told the BBC: “The only thing he would know about me was my name. They said he was able to show them text messages, but I didn’t have his phone number and he didn’t have mine.”

The reason Smith knew her name is because he had attended the same party as the woman earlier that evening, before she retired to her room alone around 2am.

On the £30 refund, she said: “I saw it as very insulting. It would have been better if they hadn’t offered it. It makes me more frustrated that they haven’t said, ‘OK yes we did this wrong’. Instead they’ve put the blame aside.”

Smith was sentenced to seven years and six months in prison for sexual assault and trespass with intent to commit a sexual offence, receiving his sentence in January this year.

After carrying out the assault, Smith dressed and left the room, returning the key card before going back to his own accommodation. The victim then reported the incident to Travelodge staff.

In a statement, the company said: “The safety and security of our guests is our priority and we were deeply concerned to hear of this distressing incident and our sympathies are with the victim.”

Very poor form by the people at Travelodge. I mean, in what world do you just let somebody into a guest’s room in the middle of the night just because they know the person’s name? Even if they were best mates you would still at least call the guest to make sure it’s OK. Seems like common sense, really.

But to then offer the victim a £30 refund? Absolute p1sstake of the highest order. Maybe she could take them to court and get a few more zeros added to that. Let’s see how it goes.

For the Travelodge receptionist who was beaten to death with clippers for smiling at a man the wrong way, click HERE. Horrific.