As can be expected with almost every single Q&A session in history, it was full of trolls and instead of reacting O’Leary joined in with the banter and seemed to be enjoying himself, which is probably a good look for him and the company. However, there were also some questions that he probably should have answered sensibly but neglected to – it’s always a fine line with these kind of sessions and for his first time I think O’Leary handled it fairly well. You can see examples of this below:
To be fair, this is probably how I would react in a situation like this and show yourself to be a normal guy the customers could relate to (this is how George W. Bush got to be President, right?) but considering Michael O’Leary recently vowed to clear up Ryanair’s customer service – recently voted unanimously as the worst company for customer service in Europe – it probably wasn’t the best tactic for him to employ.
It also probably wasn’t a good idea to leave tweets like the following ones completely unanswered and unacknowledged.
https://twitter.com/fethardonsea/status/392311792833409024
There were also several instances of some actual information about Ryanair and its plans for the future being unveiled, which if you’re really interested in that kind of boring crap you can read on the next page.
