If you’ve ever had an immediate family member die, you know that the amount of admin that needs to be completed after their death is the longest thing in the world. You’ve got to speak to insurance companies, banks, sort out transfer deeds, etc etc. It’s so, so long.
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For 72-year-old Peggy Bush from Victoria, Canada however, the most difficult part was trying to access her husband’s iPad so she could play a few games of Solitaire (not an old person joke, that’s genuinely what she wanted to do).
As the device had her late husband’s ID and password set up, Peggy got in touch with Apple and explained the situation. She provided Apple with the iPad’s serial number, as well as a death certificate proving her husband had died, but they still wanted more:
I finally got someone [from Apple] who said, ‘You need a court order.’ I was just completely flummoxed. What do you mean a court order? I said that was ridiculous, because we’ve been able to transfer the title of the house, we’ve been able to transfer the car, all these things just using a notarized death certificate and the will.
At first I thought this was a heartless move from Apple but now I realise it’s actually the opposite of a heartless move. They were just thinking of what was in the best interests of Peggy’s late husband. I mean who knows what kinda shit he’s got in his browser history on that iPad? We all live in fear of dying suddenly and having our loved ones see all the things we’ve done/looked at on the Internet. Sure, Peggy says she only wanted to play card games but of course she’s going to say that.
Apple was just looking after the man’s right to privacy, even in death. That to me says a lot about Apple as a company and their commitment to their customers. Big up!
P.S. Turns out someone from Apple got in touch with Peggy after this story got out and sorted it all out for her. Still, the point stands.